Frequently Asked Questions
Everything you need to know about your Nails R experience, from shipping to salon-quality results.
How long do Nails R press-on sets typically last?
With proper nail preparation using our included prep kit, our luxury press-on sets can last up to 2 weeks. For short-term wear of 1-3 days, we recommend using our adhesive tabs.
Are your gel polishes and acrylics cruelty-free?
Yes, at Nails R, we are committed to ethical beauty. All of our polishes, powders, and treatments are 100% cruelty-free and HEMA-free to ensure safety and quality.
What is your shipping policy for international orders?
We ship worldwide! Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I return my order if I am not satisfied with the color?
Due to hygiene and safety regulations in the beauty industry, we cannot accept returns on opened or used products. However, if your items arrive damaged or incorrect, please contact us within 48 hours for a replacement.
How do I find my correct nail size for custom sets?
We highly recommend purchasing a 'Sizing Kit' before ordering custom sets to ensure a perfect fit. Alternatively, you can follow our 'How to Measure' guide located on each product page using a ruler and clear tape.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.